Privacy Policy for OyahGo

2. Data Created During Use of Our Services

We collect the following data during the use of our services:

• Location Data (Drivers and Delivery Personnel): We collect precise and approximate location data from drivers’ and delivery personnel’s devices when the OyahGo app is active, whether it’s in the foreground (app open and visible) or the background (app open but not on-screen).
• Location Data (Passengers and Delivery Recipients): We collect location data from passengers’ and delivery recipients’ devices if they allow it via their device settings. OyahGo collects this data from the time a ride or delivery is requested until it is completed, and any time the app is running in the foreground. See the section “Choice and Transparency” for how to manage these settings.

Passengers and recipients can use OyahGo’s services without enabling location data collection; however, certain features may not function as intended. For example, users will need to manually input their pickup location if precise location data isn’t enabled. Additionally, location data collected from a driver’s device during a trip may be linked to the passenger’s account, even if the passenger has not enabled precise location tracking on their own device. This data is used for customer support, fraud detection, insurance, legal purposes, and generating receipts.

• Transaction Information: We collect transaction-related information when using our services. This includes service type, trip or delivery details (such as pickup/drop-off addresses, distance, and items ordered), and payment data (such as merchant name, amount, and payment method). We may also associate your name with others who use your promotional codes.
• Usage Data: We collect data about how users interact with our app and services, including access times, features or pages viewed, app crashes, browser types, and system activity.
• Device Data: We gather information about the devices used to access OyahGo services. This includes device models, IP addresses, operating systems, languages, mobile network data, and device motion information.
• Communication Data: We collect data on communications between users facilitated by the OyahGo app, including the type (phone, text, in-app message), date/time, and, in some cases, content (such as call recordings when users are notified beforehand).

3. Data from Other Sources

OyahGo may also collect data from the following sources:

• Referral Programs: Data provided when one user refers another person to our services.
• Account Owners: Data from users who request services on behalf of others (such as friends, family, or business accounts).
• Claims and Disputes: Data from users or others related to claims or disputes involving our services.
• Business Partners: Data from business partners who facilitate the creation or access to OyahGo accounts, such as payment providers, social media platforms, or services using OyahGo APIs.
• Service Providers: Information from service providers that help us with identity verification, background checks, fraud detection, and compliance with regulations (such as anti-money laundering or sanctions checks).
• Insurance and Financial Providers: Information from insurance, vehicle, or financial services providers for drivers or delivery personnel.
• Transportation Companies: Data from partner transportation companies for drivers or delivery personnel who use OyahGo through a company account.
• Public Sources: Information from publicly available sources.
• Marketing Partners: Data from marketing and service providers, including data resellers and financial institutions related to cashback programs.
• Government Authorities: Information from law enforcement, public health officials, or other government authorities.

B. How We Use Data

OyahGo uses collected data to provide reliable transportation, delivery, and other services. We also use data for the following purposes:

• Enhancing Safety and Security: To improve the safety and security of our users and services.
• Customer Support: To provide assistance and respond to customer inquiries.
• Research and Development: To enhance and develop new features for our services.
• User Communication: To enable communication between users.
• Marketing and Advertising: To deliver relevant marketing content and advertisements.
• Non-Marketing Communications: To send important service-related notifications.
• Legal Proceedings: To manage and address legal matters.

1. To Provide Our Services. OyahGo uses the data we collect to provide, personalize, maintain, and improve our services. This includes:

• Creating and updating user accounts.
• Enabling transportation, delivery, and other related services, such as:
  • Using location data for navigation, estimating ETAs, and tracking rides or deliveries.
  • Sharing necessary information between drivers and passengers, such as driver’s name and vehicle details, to facilitate pickups. We also enable features like ETA sharing and fare splitting.
  • Matching available drivers to users requesting services based on personal and non-personal data such as location, proximity, and preferences (e.g., preferred destinations or vehicle type).

In some instances, matching is influenced by factors such as cancellation rates, user behavior, and ratings.

• Enabling accessibility features for users with specific needs.
• Facilitating connections between accounts and third-party programs, such as loyalty programs.
• Calculating fares and prices based on factors like distance, time, base fares, tolls, taxes, and dynamic pricing (e.g., surge pricing).
• Processing payments and providing payment-related services.
• Personalizing user experiences, such as providing delivery recipients with personalized recommendations.
• Assisting with insurance, vehicle, invoicing, or financing matters.
• Sending trip or delivery updates, generating receipts, and notifying users of changes to terms, services, or policies.
• Conducting operational activities to maintain and improve our services, such as fixing software issues.

These activities are performed to fulfill the terms of agreements with users and for the legitimate interests of OyahGo and its users.

2. Safety, Fraud Prevention, and Security. OyahGo uses data to maintain the safety, security, and integrity of its services. This includes:

• Verifying user identities and compliance with safety requirements.
  • For drivers, we review background checks, including criminal history (where permitted by law) to verify eligibility for providing transportation or deliveries.
  • We may also verify the identity of riders and delivery recipients by collecting information such as name, date of birth, and payment details.
• Using technologies, such as facial recognition, to verify identities and prevent fraud. For example, drivers may be asked to take a selfie before going online to confirm their identity.
• Preventing fraudulent use of OyahGo accounts and detecting unsafe driving behavior using device data (e.g., speeding, harsh braking), reported incidents, and user feedback.
• Using various data, such as account and location information, to prevent fraudulent activities or misuse of our platform.
• Pairing drivers and passengers in ways that reduce conflict, based on past feedback, ratings, or incidents.

Some of these safety and fraud prevention activities may be considered profiling under applicable laws, and they can result in account deactivation after human review.

3. Customer Support. We use the data we collect, including call recordings, chat logs, and any other relevant interactions, to provide customer support. This helps us investigate user concerns, monitor customer support quality, and improve our processes.

These activities are conducted to fulfill agreements with users and for OyahGo’s legitimate interest in providing and improving customer support services.